Frequently Asked Questions

Below is a list of some of our frequently asked questions. We are updating this list all the time based on your feedback. Don't see an answer to your question? Contact a member of our support team at

I've removed a member from my umbrella membership, but they still have access to protected content.

Don't worry, this is normal. Exchange regenerates a members access information every four hours. If a member still has access to protected content after four hours, please contact support.

What payment gateways do you recommend?

We recommend using Stripe or PayPal. These are the payment gateways that we currently have the tightest integration with, and they will be the first to receive payment gateway specific features. However, all Exchange payment gateways should work as expected.

Why does it take so long to save new members?

When the members are added or removed from an umbrella memberships, they are notified about this via email. If you are experiencing slow saves, we recommend using a transactional email service like Mandrill. Alternatively, try adding and removing fewer members at a time.

What's coming next?

We're always working on making Umbrella Memberships better. Here is what we currently have planned.

  • Support for CSV imports
  • Allow for prorating charges when adding more seats to a membership

Do you have a feature request? Let us know about it!

Have more questions? Submit a request


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